Terms and Conditions
Respectful On-Premise Conduct
We expect all guests to conduct themselves in a respectful manner while on our property. This includes being courteous to staff and fellow guests, refraining from disruptive behavior, and following any instructions given by our team members. We believe that a positive atmosphere is created through mutual respect, and we appreciate your efforts in contributing to this environment.
Age Requirements for Gaming Areas
To ensure compliance with local regulations, guests must be at least 21 years of age to enter gaming areas. Valid identification may be required to verify age, and we reserve the right to refuse entry to anyone unable to provide appropriate proof. This policy is in place to promote responsible gaming and ensure a safe environment for all patrons.
Safety Rules
Your safety is our priority at Aurelia Palace. We ask that all guests familiarize themselves with our safety rules, which include following emergency exit signs, reporting any suspicious activity to our security team, and adhering to all posted safety guidelines. In case of an emergency, please remain calm and follow the instructions of our staff to ensure your safety and the safety of others.
Property Guidelines
We kindly request that all guests provide accurate reservation details when booking accommodations or dining experiences. This helps us serve you better and ensures a smooth check-in process. Additionally, we ask that you maintain a reasonable noise level and respect the privacy and comfort of other guests. Disruptive behavior may result in intervention from our staff, and we appreciate your understanding in this matter.
Fair Play Expectations in Gaming Areas
At Aurelia Palace, we are committed to providing a fair and enjoyable gaming experience for all. We expect guests to engage in fair play and adhere to the rules of each game. Cheating or any form of dishonesty will not be tolerated and may result in immediate removal from the gaming area. We appreciate your cooperation in maintaining the integrity of our gaming environment.
Misuse Consequences
Please be aware that any misuse of our facilities or violation of these guidelines may lead to access limitations or suspension of your account. We take these matters seriously to ensure the safety and enjoyment of all our guests. Our team is here to assist you, and we encourage you to reach out if you have any questions or concerns regarding our policies.
Contact Information
If you have any inquiries or require further information, please do not hesitate to contact us at [email protected]. We are here to help and ensure that your experience at Aurelia Palace is memorable and enjoyable. Thank you for your cooperation and understanding as we work together to create a welcoming environment for all.