Privacy Policy
Information We Collect
At Aurelia Palace, we may collect various types of information to provide you with the best possible hospitality services. This includes reservation and stay preferences, such as room type and special requests, which help us tailor your experience. Additionally, we gather account and device information, including your login details and device type, to facilitate seamless access to our services.
On-Site Service Interactions
During your stay, we may collect information related to your interactions with our on-site services. This can include dining preferences, spa bookings, and other activities you engage in while at the hotel and casino. Understanding your preferences allows us to enhance your experience and ensure that your needs are met promptly and efficiently.
Gameplay Interactions
If you participate in gaming activities at our casino, we may collect data regarding your gameplay interactions. This information helps us ensure fair play and maintain a safe gaming environment. By analyzing gameplay patterns, we can also offer personalized gaming experiences and promotions that align with your interests.
How We Use Your Information
The information we collect is used to deliver exceptional hospitality services tailored to your preferences. We strive to create a personalized experience that makes your stay memorable. Additionally, your data helps us ensure safety and fair play within our casino, allowing us to maintain a secure environment for all guests.
Cookies and Tracking Technologies
To enhance your experience on our website, we use cookies and similar tracking technologies. These tools help us understand how you interact with our site and allow us to improve our services. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your experience on our site.
Data Protection and Third-Party Services
We take data protection seriously and implement appropriate measures to safeguard your information. While we may share limited data with trusted third-party service providers for analytics and security purposes, we ensure that these partners adhere to strict data protection standards. Your information will never be sold or shared with unauthorized entities.
Your Rights
You have rights regarding your personal data, including the right to access, correct, or delete your information. If you wish to review or update your data, or if you would like to request the deletion of your account, please contact us at [email protected]. We are committed to responding to your requests in a timely manner and ensuring your privacy is respected.
Updates to This Privacy Disclosure
We may update this privacy disclosure from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this disclosure periodically to stay informed about how we are protecting your information. Your continued use of our services constitutes your acceptance of any changes to this privacy disclosure.